Microsoft CRM

Easy Customer Relationship Management from anywhere with Microsoft Dynamics CRM 4 Hosting from ActiveBrand

What is Hosted Microsoft Dynamics CRM 4?

Hosted CRM allows you to keep a central repository of customer information, and access it from anywhere using familiar software tools. You can easily update the customer information and it is available anywhere across the organisation in any geographical location. Hosted CRM assists with the sales process, the order fulfilment process and with after-sales care and customer service. Hosted CRM helps improve results and greatly assists the management of the business.

Benefits of Hosted CRM

Hosted CRM assists the sales process by keeping up to the minute information on all your customers and prospective customers. Hosted CRM improves customer satisfaction and retention by enhancing the customer experience through better customer service and after-sales support.

Hosted CRM provides benefits to your business on a number of levels:

Drives Forward the Sales Process

• Provides sales staff with up-to-the minute information to help drive forward the sales process.
• Easily view and update your customer information from any location.
• Can be used by sales staff in the field using mobile devices connected via mobile internet and Wi-Fi.
• CRM Integration with SiteSphere® E-commerce website customer and product data allows a greater level of product detail and integration of website sales with the rest of the business.

Improves the Delivery of Goods and Services

• Facilitates communication across the organization concerning customers and orders.
• Maintains accurate records of order fulfilment which can be accessed from anywhere.

Improves Customer Satisfaction and Retention

• Improves customer satisfaction with enhanced levels of customer service and after-sales support.
• Improves the customer experience as all past dealings with a customer are instantly available to all customer-facing staff.

Business Intelligence Reports Quickly Available

• Provides a store of customer information accessible across your organization.
• Get dynamically changing reports of all customer activity across your organization.
• Provides a live picture of financial and other management aspects of your business.

Easier Maintenance and Lower IT Costs

• IT costs are lower than maintaining CRM in house.
• Rapid deployment is possible.
• Technical problems are reduced and avoided.

Microsoft Dynamics CRM

• CRM Integration with familiar Microsoft Office tools such as Outlook and Excel.
• Because it builds on users’ existing familiarity with Microsoft Office, there is little learning curve, it is easy to use, and it will be quickly be adopted by staff.
• Microsoft software is easy for IT staff to learn, install, configure and use.
• Can be used from anywhere with mobile devices such as Windows Mobile smart phones and mobile phones.

How to get CRM Hosting

ActiveBrand provides solutions for Microsoft Dynamics CRM Hosting, which can be tailored to suit your particular needs. Contact ActiveBrand today to discuss your requirements with us.