Topics

What is Live Chat?

Live Chat enables your website visitors to chat with you live, concerning the purchasing decisions they are in the process of making, and to get help and support with products and services which they have already purchased from you. Customers send you messages through an easy-to-use chat window built into the website, and you reply to them using a familiar instant messaging type program.

Benefits of Live Chat

Adding live chat to your website will both help increase sales and conversions through better contact with the customer during the sales process, and improve customer satisfaction and loyalty through easier and more familiar customer support.

Live chat offers these benefits on a number of levels:

Increases Sales

• Increases customers’ confidence by showing that you are a real business with real people waiting to help them.
• Helps visitors to quickly find the information they want, and so helps you to close the sale
• Allows you to proactively help visitors who are looking around your website
• Allows you to serve visitors from all over the world by translating the chat in real time.
• Can initiate conversation on your behalf based on visitor activity.

Improves Customer Support

• Provides a convenient, quick, free way for customers to contact you, which is faster and more reliable than E-mail.
• Helps you get to know your customers by keeping records of past visits, making contacts less formal and improving customer relations.
• Brings you quickly up to speed on the customer’s requirements, by giving access to all previous live chat sessions with a customer, even if they chatted with someone else.

WhosOn Live Chat

WhosOn is a powerful all-in-one Live Chat solution providing: Live Web Statistics, Live Customer Support, Proactive Visitor Engaging, Live Web Analytics, Click-To-Call-Back & more...

WhosOn allows you to watch your website visitor activity in real time.

Just look at the range of live visitor information which the WhosOn client displays in this screenshot.

Easy to add to your website

WhosOn Live Chat is easy to add to your SiteSphere website. Simply ask ActiveBrand to include this feature, and we will build it into the site for you. The cost is from £ 300 a year for this fully supported feature for 2 users, which will help increase your sales and improve your customer satisfaction.

The WhosOn Service has increased customer confidence in Camlab's technical ability.  It immediately increased service levels and relieved calls to technical support, which are often long and time consuming.  It has also been a useful tool to guide people on the 'phone to the correct information on the web, using the ‘Link’ function.  Many customers who use the service go on to order the products recommended.

Neil Stickland, Web Marketing Specialist, Camlab Limited
http://www.camlab.co.uk/